Frequently Asked Questions
Discover everything you need to know about your Luminance Milano experience.
Where are Luminance Milano products manufactured?
All our skincare and beauty products are formulated and manufactured in Italy, adhering to the highest European standards of quality and safety.
Do you offer international shipping?
Yes, we ship worldwide. Delivery typically takes 3-5 business days within Europe and 7-10 business days for international destinations.
Are your products cruelty-free and vegan?
Absolutely. Luminance Milano is committed to ethical beauty; we do not test on animals, and the majority of our collection is 100% vegan-friendly.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.